Mandurah’s Trusted Dive Centre for SCUBA Courses & Quality Gear

About Us

Why We Teach with NAUI

At Oceano Dive Centre, we proudly teach under the NAUI banner—one of the world’s most respected names in scuba education. Unlike other agencies, NAUI puts diver safety, skill mastery, and personal empowerment above all else.

NAUI (National Association of Underwater Instructors) has been training divers and dive leaders since 1960. Their mission? “Dive safety through education.” That means no shortcuts, no watered-down training—just thorough, hands-on instruction that builds confident, capable divers.

What makes NAUI different?

  • Instructor-driven learning: Courses adapt to your pace—not a checklist.

  • High standards: NAUI training often exceeds industry minimums.

  • Global recognition: NAUI certifications are respected and accepted worldwide.

  • Built by divers, for divers: It's a non-profit agency founded by passionate divers—not a corporate training machine.

Whether you're just starting out or advancing your skills, NAUI training ensures you're not just certified—you're prepared, confident, and adventure-ready.

At Oceano Dive Centre, we’re Mandurah’s local dive shop and training hub, proudly family-run and community-focused. Whether you’re learning to dive, upgrading your gear, or joining us on an adventure, we’re here to support every step of your underwater journey.

We offer expert-led SCUBA courses, premium gear sales and servicing, and host free weekly shore dives and local boat trips to some of WA’s most exciting dive spots.

More than just a shop, Oceano is a place to connect, learn, and explore—with passionate dive pros who truly care.

⭐ What Our Divers Say

“Absolutely amazing service and people. The team helped me from day one and got me hooked on diving.” – Dave, WA

“Top quality gear and awesome courses. These guys make you feel like part of a dive family.” – Laura M.

“Every person here just wants you to love diving as much as they do.” – Jason C.

Come visit us in Mandurah or explore online—your next dive starts here.

Oceano Dive Centre – Refunds & Returns

Overview

We stand by the quality of our products and services. Under Australian Consumer Law, customers have guaranteed rights (known as consumer guarantees) for goods and services that are faulty, unsafe, unfit for purpose, or not as described. These rights cannot be excluded by our policy.

1. Consumer Guarantees & When Remedies Apply

If a product or course fails to meet consumer guarantees, customers are entitled to a remedy:

  • Major fault (unsafe, significantly different from description, not fit for purpose, or can't be easily fixed): the customer may choose a refund, replacement, or repair.

  • Minor fault (fixable issue): Oceano Dive Centre can offer a repair or replacement. If this isn’t possible within a reasonable time, the customer may request a refund.

2. Change-of-Mind Returns

We offer change-of-mind returns within 14 days of delivery for eligible goods purchased online or in-store, provided the item is unused, undamaged, and in original packaging.
A restocking fee of up to $25 may apply depending on item size. Delivery charges are non-refundable unless the return is due to our error.

3. Faulty or Incorrect Goods

If you receive faulty goods or the wrong item:

  • We will cover return shipping costs.

  • You can request a full refund, replacement, or repair (depending on your preference for a major fault).

  • Refunds will be processed within 14 business days of us receiving the returned item.

4. Process to Request a Return, Exchange, Repair or Refund

  1. Contact us via email or in-store with your order number, details of the issue, and supporting evidence (e.g. receipts, photos).

  2. Await our response within 2 business days to confirm eligibility and next steps.

  3. After we approve your case, return the item with our instructions.

  4. Once we receive the item, we’ll inspect and process your remedy—refund, exchange, or repair—within 5 business days.

5. Courses, Services & Training

If a SCUBA course or service fails to meet a consumer guarantee (e.g., not delivered as described, unsafe, poor quality):

  • For major issues, customers may choose a refund, replacement, or re‑booking.

  • For minor issues, we may offer to repeat the service or course where appropriate.

  • If you cancel due to illness, a valid doctor’s note is required, otherwise a $150 rebooking fee may apply.

6. Time Limits & Obligations

  • Essential consumer guarantees do not expire after a set date—they apply as long as the product or service is supposed to last a reasonable time.

  • However, goodwill or change-of-mind refund offers may be limited to 14 days and require proof of purchase.

7. Exceptions & Additional Information

  • We are not obliged to provide refunds for change-of-mind, or if the item has been used, damaged (without a fault), or missing original packaging.

  • We cannot refuse remedies if a product is faulty, even on sale or clearance items. Consumer guarantees always apply.

  • Misleading claims about refund eligibility or time limits may risk non‑compliance with ACL.

8. Contact Us

For any questions or to start a return or refund request, contact us at:

Full Compliance & Transparency

This policy aligns with ACL standards to ensure transparent, fair, and legally compliant treatment of customers in Australia. We encourage all visitors to review this policy and contact us for any clarifications or concerns.

 

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